I've been a very happy customer for over a year at Knitted Belle! They've gone over and beyond with their customer service! I've recommended this particular boutique to my family and friends because of merchandise and their exemplary customer service and free shipping! There has been two times that I've had to return and item and it went very smoothly! KB is no different than any other online boutique and their terms are in line with everyone I've done business with! Highly recommend!