Rich U.

Rx Md's customer service is next to non-existent. They employ what appears to be a great website with an internal portal for communication. I used that 3 times to cancel my order and was ignored the first two times. The third time they responded asking for clarification despite I had used their portal form to check the discontinue and terminate my order. In fairness they suggest you call to confirm your concerns but that's a complete joke. I called numerous times cause despite the cancellation messages they billed my card. I repeatedly was on hold for over ten minutes each time without a response. The only way I got through was to select the new customer number which was not helpful. I asked and received a supervisor after 8 minutes who lied to me saying the product was shipped already and he couldn't do anything about it. I informed him that I was looking at the company email informing me the order would be shipped in 2days. He lied and said that's the delivery date. He was wrong of course and the product did arrive showing it had been shipped two days later. My complaints received no attention other than to say once shipped we can't do anything. They had 4 opportunities to reverse the card charge before the order was shipped. 1st was 10 days earlier. DO NOT DO BUSINESS WITH THIS COMPANY.