Rick M.

BEWARE of using GotRentalCars.com!...
Going through Hell trying to get a refund on a bad rental car with GotRentalCars.com!.
I rented a car through GotRentalCars.com to pick up a Grand Jeep Cherokee in Vancouver on Feb 13th with Routes Car Rental
GotRentalCars.com is a car rental broker & you pay through them but they use various car rental companies to actually pick up your car...
When I made the reservation I told them that my flight was to get into Vancouver at 9:10pm & I would pick up the car at 9:30pm and included my flight number
I got to the shuttle kiosk to call for Routes to pick me up to get the carNo one answered the phone & got a message that their voice mail was not set upThe sign for Routes in the kiosk said they closed at 9:00pmTried 3 different numbers & got the same messageI tried calling GotRentalCars.com also & they were closed as well, so I sent them an email about the situation asking them to call me. Tried for over an hour in the cold & snow calling about 30 times & could not get a human.
Finally gave up & rented a car at BudgetThe only car they had was a compact car at a much greater cost!...
I contacted the French gentleman at GotRentalCars.com the next morning & he told me that Routes was supposed to be open till 11:00 & he would contact them for a refund
When I returned to the airport I took a pic of the sign that clearly showed that Routes closes at 9:00pm & emailed it to GotRentalCars.com
Still didnt hear back from them so I called & the French gentleman again at GotRentalCars.com & he told me that Routes was supposed to wait for me but apparently didnt
He told me that he would issue a full refund & would try to get them to compensate me for the rate increase I had to pay with Budget
NEVER heard back from him & its been over 2 weeks now & still no refund!.
I have NEVER gotten any return emails or phone calls from the multiple times Ive tried contacting GotRentalCars.com and have requested them to call me!...
Have tried calling several times to check on the status of the refund & cant get through & the 2 numbers with GotRentalCars.com will no longer let you leave a voice mail!...
I sent another email & have yet to hear back on the status!...
They never would call or email me back & not once did they ever apologize for my inconvenience!...
Cant tell you how much time Ive wasted on this bad rental car deal! Feel like this is a total scam!...
I called my credit card company & am now disputing the charges!...
After another call, I finally got through to GotRentalCars.com and the Frenchman told me that they did now issue a credit for the rental amount & are still waiting to see if Routes will pay the difference I had to pay with Budget
After I called again, they did finally send me an email that simply stated that my rental agreement was now canceled at no cost
I still have yet to see any refund online with my credit card company
HORRIBLE Customer Service & HORRIBLE experience!
Will leave the appropriate reviews with Yelp & Trip Advisor as well
And contacting the Better Business Bureau too!...
Lots of other rental car companies out there!...
Would certainly think twice about using GotRentalCars.com. FYI