Rj A.’s Reviews of GreaterGood & more

rj's Profile

Review 1
First Reviews
0
Votes 4
Thank Yous 0
Fans 0
Profile Views

82

Contributor Level

Total Points

Charity

8/18/22

My bank notified me that a greatergood.com attempted an online transaction from one of my accounts. I realised it was a US charity organisation, and I had no prior experience with them. I've frozen the account and contacted the bank to inquire further. I've brought this to your attention because the bank suggested I contact the merchant about this attempted fraudulent transaction.

It would be great if the organisation tightened their online security as I can see there was a previous complaint in August with similar experience. I am not even from America and I feel that this is targeted. Please ensure that this doesn't happen with others

Comments (1)
5.8K Views

Helpful (4)

Thank you

Jodi H. – GreaterGood Rep Over a year old

RJ

Thank you for notifying us of this issue. Yes, we are aware of other attempts of fraudulent actions due to credit card numbers being stolen. The fraudsters are using the card for a small amount to see if the card works and if so, they sometimes proceed to use that card for future fraudulent activity. We have taken steps to reduce this activity but in part, the banks have to participate as well. One of the key security channels it must go through is the billing address on the order must match the billing address your bank has on file. Some banks do not participate in this security so even if we have our security set as such, the transactions can still flow through as the bank doesn't require this match. We apologize for this inconvenience.