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The first time I ordered an item from this company it took two months to arrive but did so eventually. The second time I was desperate to obtain an item which I could not find anywhere else after the manufacturer cancelled my order. A day later the manufacturer contacted me to explain why my order had been cancelled and I then tried to cancel my order with Zoxoro... they have ignored my emails and phone calls. I'll give them another couple of weeks to send the item or cancel the order and I'll be contacting Consumer Affairs. It looks like I'm down about $230... but I've now learnt the lesson. NEVER AGAIN and I would NOT recommend anyone else use this site.
Tip for consumers:
I have recently threatened Zoxoro with dispute action via my bank and a report to Consumer Affairs (among other things) Almost as if by magic their website is now claiming my order has left their warehouse in the US.
As of 31/12/2016 their Tracking Page is claiming my order is now in Australia. It looks like they need to be threatened with action before they send your items and they rely on a percentage of people not following up. They have still not responded to ANY emails.
Robert A.'s review of Zoxoro earned 3 Very Helpful votes
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Empty.
Briefly, Purchased an item for approx $600.00 (aus). Got refund thru our Bank. Horray! Next day...
