Robert L.

Ontario, Canada

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LifePoints

Work At Home

“Sounds Familiar”

5/24/22

Verified purchase

Like other reviews below things were going well until I tried to claim a reward on May 14th. Soon after I found I could not log in to complete surveys and on inquiry I was informed that I had committed a violation of some description. Further, the evidence was "overwhelming".

I was not told exactly what my transgression was and while the Terms and Conditions inform me that I may appeal, if I do not know what I am charged with it cannot be done.

I am willing to believe Lifepoints made a simple mistake but people have gone silent and I have not received the reward I earned for completing surveys while Lifepoints has presumably been paid for my answers. I go back a long time with Lifepoints and I am suddenly being treated like a criminal.

EDIT
I took Benjamin at his word and applied for an appeal and I received another canned response. They cited their Terms & Conditions which also states that I may file a dispute. However, they will not reveal my alleged transgression which renders me incapable of appealing.

Lifepoints does not follow their own Terms and Conditions.

Avoid Lifepoints.

Tip for consumers:
That I could be abruptly dropped without warning and with a reward pending (and subsequently denied).

Products used:
none

Quality

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Helpful (1)

Thank you

Benjamin B. – LifePoints Rep Over a year old

Hi Robert,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team