Used the company to transport a vehicle paid for the inclosed trailer with a Winch to load my car. Their website says they hand pick the best professionals for the job of the inclosed trailer. What I received was a driver with no tools no insurance liability as the first 2500 of damages is the carriers responsibility. My vehicle was damaged the carrier denied any damage blocked my number. And told his insurance company he will handle the claim on his own. Nexus website is Full of guarantees and how professional they are but really they giving your car to the cheapest carrier. I'm left with over 3300 in damages. I ended up paying to have my car removed from the trailer by a different company at 11pm at night and was left with that bill also.