- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Quick and easy...although clicking on "Coupon" did nothing.
Very easy. Thanks.
I'm pleased with it. Thanks.
Cost/discount
When I installed my new license plate frame, I noticed the part that was glued on to the frame was already separating from the frame. I wrote to VetFriends and got a standard "We'll get back to you in a few days" reply. They didn't so after a few weeks I wrote again and got the same canned message and NO reply. That makes it zero for two. There are other sources to buy veteran's items and that's where I'll do my future shopping. Never again with this company.
Robert R.'s review of VetFriends earned 9 Very Helpful votes
Robert hasn’t received any thanks yous.
Robert doesn’t have any fans yet.
Robert isn’t following anybody yet.
Empty.
In looking into your order, I see two of our Customer Service agents responded to your issue. One responded via email and asked you to send a picture of your damaged frame to get a replacement frame shipped out to you immediately, there was no reply to our email to you. You emailed on 7/16 and were responded to on 7/17. You may want to check your spam or trash to see if the email was blocked. We may not be perfect, but we do not ignore our customers. To jump to that conclusion, doesn't give us the chance to correct the situation.
As the emailed response stated, we do apologize for the inconvenience. We have a sublimation department that makes the frames and with using humans, sometimes you run into human error. If you would like a quick replacement. Please send us a photo of the defect to support@vetfriends.com.