Robert V.

I recently had an extremely troubling experience with Three UK that I feel compelled to share. This feedback serves both as a recount of the frustrations I endured and a warning to others considering their services.

I initiated my internet service with Three UK with optimism, but that soon waned due to woeful service levels which led me to cancel within the designated cooling-off period. I returned their equipment as directed, and they confirmed its receipt and assured me I was in the clear with zero balance due.

This is where the ordeal began.

Despite the supposed clean slate, I started receiving automated bills every month. Confused and concerned, I contacted customer service on multiple occasions, and each time they reassured me that the issue had been resolved and that the invoices could be dismissed as errors since my account was closed.

Regrettably, the problem persisted. The unwarranted bills kept coming, increasing over time. Now, adding insult to injury, Three UK has disclosed my information to an external collection agency, and this has started to negatively impact my credit score. The agency is now threatening severe actions if I don't settle these erroneous charges.

I've submitted all the evidence of Three UK's confirmation of account closure and equipment receipt to the collection agency, and I'm awaiting their response. However, this situation should never have escalated to this point.

This has been more than a simple inconvenience; it's been a harrowing episode that has affected my financial standing and caused undue stress. Therefore, I urge everyone to exercise caution with Three UK. Ensure you document all interactions and keep a close eye on your accounts even after cancellation to safeguard against a similar ordeal.

This is not simply about poor customer service; it's an issue that can potentially tarnish your creditworthiness due to no fault of your own. I hope Three UK addresses these systemic issues urgently to prevent other customers from enduring a similar fate.