Three

Unfortunately I made a mistake and renewed my contract. I don't know what happened to this company. I have had the new contract for over 3 months and have had two complaints filed. I'm trying to change my surname after the wedding, I've already sent 2 emails after which I should receive an email ID with a number, but I don't receive it, so I can't change my surname! I don't want to write about all the complaints, but I can advise you to choose another company if you want peace of mind!

Oh my days. And I thought the uneducated customer service (in India) could not get any worse. I just asked the woman I spoke to from India customer service for a deadlock letter as I've exhausted everything with them, and they are not able (as always) to deal with my complaint. I knew straight away (because of how uneducated these people are) that she wouldn't even know what a deadlock letter is. So I asked her if she even knew what one was, she replied... a letter you get from debt collectors... I told her to just put me through to the complaints dept which I did ask from the start but she wanted to know (as always) what I wanted to speak to them about. These people always create more problems for the problems you already have. If you are thinking about joining three? Think again. Seriously.

If there's anything deserving of a 3G rating, it's their network; it's the worst I've ever encountered. For the past fifteen days I couldn't use my mobile, receive a call or make a call through. Useless service, poor customer service and no communication from the company. Set of useless people

Agreed settlement with their debt collection agency just to get the issue resolved and 3 out of my life only for them to tell me today the collection agency acted independently and I still owe them money I honestly feel sick to my stomach they should not be allowed to treat people like this

Nightmare on Queensway - My Horrendous Experience with Three Phone Service

Two and half years ago, I made a grave mistake that haunts me to this day – stepping foot into a Three phone store on Queensway in Bayswater, London. Little did I know, I was about to embark on a journey of deception, incompetence, and sheer frustration.

The salesman, if you could even call him that, was nothing short of a con artist and a swindler. With a silver tongue and deceitful promises, he convinced me to sign up for a phone service package that included a main number and three additional SIM cards, all for a whopping £100 per month. Little did I realize that this would be the beginning of my descent into telecom hell.

Firstly, the salesman failed to even bother collecting my email address, resulting in me never receiving a contract or a bill throughout the entirety of my two-year tenure with Three. Talk about shady business practices.

To add insult to injury, he erroneously assigned one of the SIM numbers as my main number, rendering my actual main number practically useless. This blunder led to a myriad of problems over the years, complicating communication and causing endless headaches.

But the nightmare didn't end there. Despite being situated in the heart of London, the service provided by Three was abysmal, to say the least. My apartment might as well have been a black hole for reception, with my kids refusing to even touch the extra SIM cards due to their utter uselessness. Meanwhile, my American phone with T-Mobile enjoyed stellar reception, leaving me baffled as to how a UK-based provider could fail so miserably.

Fast forward to last November when I finally decided to pull the plug on this debacle of a contract. Despite explaining my predicament and expressing my desire to terminate the contract, the customer service team displayed nothing short of incompetence and hostility. They not only failed to close down the main number and one of the SIMs as requested but also had the audacity to accuse me of lying about ever contacting them to cancel the contract when I called them in febraury after discovering that they had charged me £100 pounds 2 months after closing down the contract?

It's as if Three is operating in some alternate reality where customer satisfaction is a foreign concept. They continue to charge me unjustly, dragging their feet in closing down my contract while I'm left in a state of perpetual frustration.

Attempting to reach customer service has proven to be an exercise in futility, as the only numbers I can recall from the four provided are mysteriously absent from their system. It's Kafkaesque, reminiscent of a scene straight out of "Brazil."

Three is not just a phone service provider; it's a cautionary tale of corporate greed and customer neglect. If you value your sanity and hard-earned money, steer clear of Three at all costs. As for me, I'll be taking them to court in a last-ditch effort to escape this ongoing nightmare. Three, consider yourself on notice – your days of preying on unsuspecting customers are numbered.

In the meantime I switched to EE which is perfect in every possible way you could dream of how a phone service should operate.

Charged me for usage abroad even though I couldn't use the internet even once from my phone while I was away

They call it 'usage' but a better word would be 'connected'

If you are ever 'connected', you are being charged

I cannot imagine how much money they make ripping people off like this

My internet has been down for nearly three weeks due to maintenance. According to Three, they can't access the masts and cannot give me a date for when it'll be fixed. So in the meantime I get to keep using my hotspot.
They offered refunds once I asked (they tried to offer me £2 at first). At this point they are saying if it's out for another week I can leave my contract without a fee.
Absolutely ridiculous.

Website support:
No webpage to cancel account.
No information about how to find Three number.
You can't access any customer support without Three number.
Once I found my Three number, I've entered it on the webpage login, but it takes me back to the same page.
I've tried to access using email and password. It said password is incorrect. I've asked to set a new one, but I've never received the email to do so.

Phone support:
Did not recognise my own number, the message kept repeating and I couldn't speak to an operator.
Once I found my Three number, I waited 10 minutes to speak to an operator. He hang up when I said I didn't have access to emails in that moment, despite providing other verification proofs.
The second time I called I managed to cancel my account.

Very vague and untrustworthy sales pitches. I ordered their 5g home broadband after repeatedly getting the sales person to verify I would receive good and better speeds than my current provider.

Naturally it is always yes, I am in the perfect area and everything will work great.

It arrives... guess what... It is slower than Talk Talk:D

So I phone up to complain, 1 hour of moving stuff around the house to prove that it is still bad... then I want to cancel... another 20 mins later and finally I am told I will get a return label in 24 hours.

24 hours later... no label. I call again and now I am told I need to wait 2 days.

This company is an UTTER JOKE.

We took out a broadband contract with 3.
The broadband speed in the house is terrible.
We phoned 3 to terminate the contract. They told us we'd have to go into a shop to do it ( why? - because they're deliberately obstructive Rs holes.). We went into the shop at the white rose centre Leeds and were told very abruptly by the passive aggressive manager 'Shaf' that they couldn't cancel the contract without us giving the box back. Sky send out return packaging for this and i had thought 3 would do the same.
So we took the box into the shop in Trinity Shopping centre in Wakefield. The staff there had some people skills ( unlike Shaf) and were polite. We were told they could have sent us out some packaging to return the router in. So it seems Shaf was lying. Unsurprisingly. That guy shouldn't be let off his lead in public never mind 'run' a shop. He is a total tool.
3 are awful. We also got a sim contract with them and the roaming data drips rather than flows. If ( like me) you have been daft enough not to read and be put off by all their terrible reviews online, hopefully you're still in your 30 day money back window. If not, you've been shafted. If you are still in that window, don't listen to their bull, get out now before you're tied in.

I recently had an extremely troubling experience with Three UK that I feel compelled to share. This feedback serves both as a recount of the frustrations I endured and a warning to others considering their services.

I initiated my internet service with Three UK with optimism, but that soon waned due to woeful service levels which led me to cancel within the designated cooling-off period. I returned their equipment as directed, and they confirmed its receipt and assured me I was in the clear with zero balance due.

This is where the ordeal began.

Despite the supposed clean slate, I started receiving automated bills every month. Confused and concerned, I contacted customer service on multiple occasions, and each time they reassured me that the issue had been resolved and that the invoices could be dismissed as errors since my account was closed.

Regrettably, the problem persisted. The unwarranted bills kept coming, increasing over time. Now, adding insult to injury, Three UK has disclosed my information to an external collection agency, and this has started to negatively impact my credit score. The agency is now threatening severe actions if I don't settle these erroneous charges.

I've submitted all the evidence of Three UK's confirmation of account closure and equipment receipt to the collection agency, and I'm awaiting their response. However, this situation should never have escalated to this point.

This has been more than a simple inconvenience; it's been a harrowing episode that has affected my financial standing and caused undue stress. Therefore, I urge everyone to exercise caution with Three UK. Ensure you document all interactions and keep a close eye on your accounts even after cancellation to safeguard against a similar ordeal.

This is not simply about poor customer service; it's an issue that can potentially tarnish your creditworthiness due to no fault of your own. I hope Three UK addresses these systemic issues urgently to prevent other customers from enduring a similar fate.

Would give less if I could.
Quality of services provided is a disgrace their broadband never works too the capacity it says It can. Getting in contact with customer support is nearly impossible once you are able to the staff name you jump through unnecessary hurdles to tell you they can't help. They will chase you for money that you don't owe them too. I have a balance of £5 which I have been told by 4 different advisors at 4 different times that I don't need to pay as it's a then error but 3 months later I still get emails and phone calls telling me I owe the company £5.

I have wasted about 15hrs of my life attempting to contact 3 to resolve a very simple issue of returning an item and the issue is still ongoing.

All the advisors are foreign and probably not paid a single penny for there work all in all an awful company.

Avoid at all costs pathetic company

I really have to write this review on Three.co.uk they have to be the worst mobile phone network on the planet there customer service is on the borderline of dreadful I was with three for my mobile phone all rental and I was glad to go from them I am now with Vodafone and they are heels better than three.co.uk also there network is so much better than three.

They will cheat you out of cancelling in so many ways. Expect to spend hours on the phone trying to achieve this. I thought it was cancelled and then moved countries, in the meantime they kept billing my uk account for three years then sent debt collectors after me once they drained it. Emailed them twice and called three times trying to cancel, still have not got clear cancellation.

Having a horrendous time with three, keep getting conflicting emailing from them, I've returned the home broadband to them, got the proof, even email from three saying thanks for the return, now yet again another email saying they haven't received the return, bloody awful. Am fed-up, and trying to chat over the phone to them is even worse. It's causing me great anxiety and stress.

Very poor quality network, it doesn't work properly in any place. It really waste of money and time. Internet is very horrible

Three mobile is the worst mobile service provider. You cannot charge your mobile only when the pass code comes through SMS which is weird. Most of the place three network is not available. It seems the three mobile only works in few places 99 percent of the place no network coverage. This is pretty badly designed mobile networking

Great Service and awesome deals right now. Their feel at home offers are insane. Thank you as you have saved me a fortune over the last couple of years. I cant recommend these guys enough especially if you travel alot like me!

Internet is not working, phone not working in deferent country eder so if you go on holiday you can't call anywhere.

Hi this is Sabbir Ahmed,
I am your valuable customer on 3network.
I have been lots of issue about my sim contract, it was 5days before i call to 3G customer care for a issue but without my permission they update my contract even they made a mistake & send iPhone 15pro max to my address, i already returned this phone next business day via royal mail service, during this time "Jennifer" she was assist me for everything & she said after I returned my issue will be solved but she was a big LIAR, even all of the staff who working in 3G customer center all are LIAR, they never a good humen indeed Except "KHUSHBU" that girl. She was really a big heart person & i really respect her for honesty & dignity.

I truly want all of your employee please if you want to be good human soul should follow "KHUSHBU". Even last 5day everyone they receive my call after then whenever i tell my issue everyone just cut my call or hold my phone without any response but except "KHUSHBU".

Finally i would Like to sat that my issue still not solve. Even i also don't know when it will be solve. But my experience on 3G its a bull $#*! service ever in the UK..

I cancelled my number and then moved to another country but they are still billing me and higher than ever.

Payed of my contract years ago and only recently received a letter saying I owe £28.

Also put a missed payment on my credit report which something I was unaware of!.

Having been a customer of three for over 12 years it's time to move, the customer service is shockingly poor, endless wait for live chat, if you call them you have an operator who you can't understand and half the time they don't understand you because they are of foreign accent, they can't even pronounce my name most times, the Webb site is very slow and badly needs a overhaul you can't find the information you need as most of it is vague and leaves you guessing, they are quick to take your money and that's the only thing they do promptly, the signal is ok most of the time but the customer care will drive you mad if your unfortunate enough to need it, that is my honest opinion after 12 years it's gone down and down, no doubt three will not worry much about me leaving they'll just annoy and overcharge someone else,