Robin C.

Cabin was inaccessible for parking, even after calling to verify. (had an elderly person with us that uses a cane. Had to walk down a set of steps - that the rails on the side fell over and then walk thru unlighted woods (not a path) to get to it. Customer service was awful. Started talking to them at 4 pm - was told someone would get back with us in 1 hour - to see about moving us to another cabin, no response. Called back - same response and same no contact. Did this until 8 pm and we finally had to leave. Received an email at 1:30 am stating that a full refund would be given. 2 weeks later - call them and someone says they will issue the credit. Then they only give a part of the credit due. Disputing charges with credit card company now for the balance. VRBO - could never get thru on the phone. Message said "high call volume" - call back another day.

Cabin was inaccessible for parking, even after calling to verify. (had an elderly person with us that uses a cane. Had to walk down a set of steps - that the rails on the side fell over and then walk thru unlighted woods (not a path) to get to it. Customer service was awful. Started talking to them at 4 pm - was told someone would get back with us in 1 hour - to see about moving us to another cabin, no response. Called back - same response and same no contact. Did this until 8 pm and we finally had to leave. Received an email at 1:30 am stating that a full refund would be given. 2 weeks later - call them and someone says they will issue the credit. Then they only give a part of the credit due. Disputing charges with credit card company now for the balance. Called VRBO - could never get thru - msg line said to call back another day.

Never received items, only an cutesy email response. Finally filed a dispute with paypal to get a refund. All of their items come from china (should have known before we ordered),, would not even give 1 star but that is as low as we can give.