Robin E.

Tried to order pants that had a 30% off to be reflected at checkout. That didn't happen so called Customer service where I was disconnected from first call then second call had them telling me it was only the colour I wanted that wasn't on sale. When I proved that none of them were coming up on sale at checkout she basically said she couldn't help me. If I wanted to escalate I would have to wait 48 hours for a manager to assist. The Bay is prehistoric with its dated technology and uninformed staff. Terrible as they used to be a great Canadian brand.