Robin D.

Their home reward program has been in maintenance since a couple of months ago. They should stop posting this kind of marketing strategy if there is a pending issue to be rectified. I still can't sign up for the rewards system to take advantage of their promo since I always settle the bill a week before the due date. Every time I check with their agent via messenger, they cannot provide me with reliable and consistent information. Every agent has different reasons, and no alternative resolutions or compensation is offered as well. They don't even provide you with a reference or any number that will serve as the ticket number. I don't think they are really escalating this to the correct department, or if the correct department is really fixing it.