After waiting 10 months for Goods, and sending 22 emails and 2 Answered, as they NEVER ANSWER THE PHONE, told them I would take legal Action to have my Money returned. Had a Reply from GORDON Customer service offering apology etc and said he would sort. Asked for Bank details etc which they had had some 3 times. Could NOT believe as just checked my Bank account and the money paid back AFTER 10 MONTHS OF CHASING. BE VERY, VERY CARFUL DEALING WITH THEM. Thanks for the refund H and J, but will NEVER EVER use you again