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Rom N.

Canada

Contributor Level

Total Points
82

1 Review by Rom

  • AutoPartsWAY.ca

2/16/24

I ordered set of front strut assemblies "Unity"-brand for my 2006 Dodge Grand Caravan.

Autopartsway.ca fraudulently mismatched my order. Strut assemblies that were sent to me appeared unlabeled. One (right) strut assembly looks like the "Auto Shack" brand but NOT the "Unity". Another one (left) strut assembly looks like the "Monroe" brand but NOT the "Unity". They both were put in boxes with the label "Unity"-brand and shipped to me.
I could NOT install those assemblies because right and left have different properties - weight, coil spring diameter, etc.
Autopartsway.ca did not take responsibility for mismatch. They told I could return items for my expense.

Customer service communicate via e-mail only.

You can see all differences and marks on picture.

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