Ronald E.

My intent for writing this review is to warn the public about BuyGoods's lack of integrity. And to avoid any dealings with this fraudulent entity. I have been corresponding with them via email for several months in an effort to secure a sizable refund and their methods and strategies have become apparent to me.
I purchased a product from Kerressetials.com on May 21,2023. I felt comfortable with the purchase since there was a 60-day trial with a full refund guaranteed.
7 weeks later, I contacted them via email and then telephone to request a full refund. I was told to send the product back and was given an address.
No refund was forthcoming and a couple of weeks later I called to ask why. I was told that they had not received the product. I accepted their reasoning and proved they in fact did receive the product by producing the UPS tracking code. By this time, two months had passed since the purchase. They agreed to the refund and refunded only $ 3,48.00 to my debit card, not $990.00 for a full refund. When I called them, they told me I had to deal with BuyGoods for my full refund.
BuyGoods has been extremely polite and prompt in their emails. Perhaps even obsequious. In many emails that went back and forth, they declared that the bank was rejecting their attempts to refund me. I therefore contacted my bank and notified them of the problem. My bank told me to instruct them to try again and it would not be rejected...BuyGoods supposedly attempted another refund unsuccessfully. At this point, I asked my bank for any proof that they rejected a refund. They stated that no refund was ever received other than the first one.
I asked BuyGoods to send me a check but they told me their only way of refunding me was through the debit card.
Here's what I have deduced:
1) After 2 months Visa doesn't allow for disputed charges. In my opinion, That's why my return of product "got lost."
2) Despite their polite emails, there was never a true intention to refund me and they fabricated a "company policy" which prevented them from sending me a check.
3) They dragged this out for 2 months hoping that I would just give up and disappear.
4) I have probably corresponded with at least six different agents, asking them to initiate a refund but clearly a decision has been made to stonewall me.
So the best I can do at this point is to make known that these companies have no integrity and buyer beware.
7 weeks later, I contacted them via email and then telephone to request a full refund. I was told to send the product back and was given an address.
No refund was forthcoming and a couple of weeks later I called to ask why. I was told that they had not received the product. I accepted their reasoning and proved they in fact did receive the product by producing the UPS tracking code. By this time, two months had passed since the purchase. They agreed to the refund and refunded only $ 3,48.00 to my debit card, not $990.00 for a full refund. When I called them, they told me I had to deal with BuyGoods for my full refund.
BuyGoods has been extremely polite and prompt in their emails. Perhaps even obsequious. In many emails that went back and forth, they declared that the bank was rejecting their attempts to refund me. I therefore contacted my bank and notified them of the problem. My bank told me to instruct them to try again and it would not be rejected...BuyGoods supposedly attempted another refund unsuccessfully. At this point, I asked my bank for any proof that they rejected a refund. They stated that no refund was ever received other than the first one.
I asked BuyGoods to send me a check but they told me their only way of refunding me was through the debit card.
Here's what I have deduced:
1) After 2 months Visa doesn't allow for disputed charges. In my opinion, That's why my return of product "got lost."
2) Despite their polite emails, there was never a true intention to refund me and they fabricated a "company policy" which prevented them from sending me a check.
3) They dragged this out for 2 months hoping that I would just give up and disappear.
4) I have probably corresponded with at least six different agents, asking them to initiate a refund but clearly a decision has been made to stonewall me.
So the best I can do at this point is to make known that these companies have no integrity and buyer beware.