Ronan B.

Appalling service. In fact words cannot describe how absolutely atrocious their customer service is. Have dealt with them twice. First to get an invoice after we'd ordered some beds for our business. An invoice. You'd think you could just log in to your account and print it off. That would be the sensible thing to do. No. 12 phone calls, 16 emails and 3 months waiting. For an invoice. So we never ordered from them again.
Next time was for a trampoline that my wife ordered. Payment made with the order online. Two months later no trampoline. No confirmation email, no receipt no nothing. Every time my wife rang customer service they hung up on her before she even got to explain anything. When she eventually got through to someone who didn't hang up they said they couldn't trace it but the would escalate' the issue. And then nothing. They would call back. They didn't. They would trace the item and ring back. They didn't. We wanted a refund. We would have to wait until they had traced the item. They couldn't trace it. They'll ring back. They never ever did. Eventually after over an hour listening to some customer service agent in India insisting that all they could do was escalate the issue, even though I had informed them the issue had been escalated through the clouds at this stage, I demanded to talk to a manager, and after several hoops jumped through we got our refund. And then a week later someone arrived to deliver a trampoline. After 3 months.
We ordered with another company who took our order, gave a receipt, rang us to thank us and delivered our trampoline two days later.
Never deal with this company unless you have a sadomasochistic streak. Beyond incompetent.