Ron S.

I placed an order with Smoke Cartel for three items. All three items were received at the same time. One of the items is called a Pulsar Shift; which is a weed and wax vaporizer. I plugged in the Pulsar Shift to charge it. After being plugged in for over fifteen hours, the item will not charge or turn on. I contacted Smoke cartel via their customer service portal and received an email back from someone named Brian, asking me, "does it light up like it should when you are charging it?" In the interim, I logged into my account on the Smoke Cartel website and found that I am unable to process a return because they do not show the item having been delivered while the other two items from my order show delivered. There is something else I found to be troubling. Smoke Cartel's return policy states that they will not accept a return of an electronic product that has been opened. Therein lies the problem: how am I supposed to ascertain whether an electronic product functions properly unless I open it up and plug it in? This is an awful way to conduct business. At this point, my only recourse is to report the transaction to my credit card company. Conducting business online requires trust, and I do not trust that Smoke Cartel will do the "right thing" to rectify my order.