Ron T.

I had a machine go down that we needed to get running ASAP. I found them by using a Google search. Called and they had a used one on the shelf but had to check it out first. Promised to ship the next day. Called the next day in the late afternoon and it has not shipped. They said will call you back with what's going on. No Call back. I called the following day and still no answer on what's going on. At that time I sent the original bad motor out to be repaired as back up due to getting no answer. 3rd day finally get answer. The shaft is bent and is going into machine shop to get fixed. Got the Motor 2 days later. Put it in and no work. Talked with local machine distributor and they suggested to send drive and motor to repair shop they use. Sent it out and Drive was bad and the motor they sold use was bad with bent shaft. Had both repaired and other repair shop. I call to see if they would cover the cost of the motor rebuild only. Representative called asked for the details and told me he would get back to me. One week no call back so I contacted via E-mail asking what's up. No call back. Call again leave message. Get call back telling me no and that the motor should have came back to them. I explained the machine had been 1-1/2 weeks down and I had 30 minutes to get it to the shipping company. They decided not to refund any of the repair cost to me. Between getting no answers and sending out a bad motor I will not use them again