Rosanne L.

I had ordered two special mugs as part of a gift. One came broken and Canada post sent a notice acknowledging the break, so I thought, easy, the bay can get their money refunded (10.00, by the way) and they'll surely solve my issue in time. I was shoved off to some woman from some other country who had a child screaming in the background. It dawned on me that the Bay had outsourced their "customer service" to someone who would accept absolute minimum pay and would give the customer the runaround so they'd never have to deal with it. She kept telling me to take a picture and send it to her. I did! Three times! It still wasn't enough for her to resolve the massive ten dollar issue🙄. She spoke such broken English that I couldn't even understand her most of the time and when we were able to communicate she just kept telling me to send pictures. I kept telling her that I had sent pics but she was ignorant of it. I finally was so frustrated and angry that I just brushed it off and left it. It wasn't worth that much stress for a 10.00 item. But they lost a lifetime loyal customer over a 10.00 item and they didn't care. I used to love shopping at the bay and never understood peoples' complaints but I sure do now. That all happened two years ago and I've never been back. Several friends and relatives have also stopped shopping with them. Sad. The last big Canadian company is absolute crap.