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The quality of the two purses was like brand new…the packaging it arrived in was so impressive! I'm definitely hooked!
I purchased a $350 piece of luggage which came with a 5-year warranty. Used it once and the area above the wheel busted open. I sent very detailed pictures and information to Betsey Johnson, and I was told I would have to file a claim with a company called 24/7. After 10 days and no response, I reached out to Betsey Johnson once again and was advised they would have 24/7 contact me. They did reach out only to tell me there was nothing they could do. I am very disappointed with their lack of caring and pointless warranty.
Tip for consumers:
Beware, do not buy Betsey Johnson Luggage as they are very poorly made.
Products used:
Luggage
Rosemarie H.'s review of Betsey Johnson earned 3 Very Helpful votes
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My overnight order was not delivered in that time frame. However, fashionphile understood that...
Hi Rosemarie!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.