Roy T.

Bought an automatic watch from Ideal World. Failed to be delivered within the stated time period, in fact took four times the stated number of days. Excuses galore,, Followed instructions to start the watch, wore it for whole day from 8 am till 11pm Took off for overnight,, watch stopped after 7 hours. Same thing happened every night / day. Contacted Ideal World,, "Operations Manager" replied saying,, "hand wind when taking if off over night" errrrrrrrrrrrrrrrr,! My response was polite but,, included, "if i had wanted a manual wind each night type of watch i would not have bought an automatic watch"
Sent back and asked to be refunded, Email excuses why they wont refund despite their refund promises., Many many emails back n forth, Ideal World keep asking for my patience and for two days to "investigate" SIX more emails saying the same thing, each of which i responded to declining the two day wait. The advertisement for the watch implies it is made in UK, But it is NOT made in the uk. Advertisement stated, "limited edition" "not many have been made" "never be available again" But,, there they are again, on Ideal World, Ideal World then wrote
A letter sent to my address, but,, the name in the letter was NOT TO ME.
Every email they send is from a different person,,
I have now involved Citizens Advice, Consumer Direct, Trading Standards,
I am now in the process of starting a court action.
I have discovered, Ideal World have been the subject of a BBC Watchdog investigation, into such things as customer services etc.
Thats a very very long and frustrating story much shortened. Some reviews give an 82% negative score with only 9% positive. Wish i had known that before i stupidly chose to buy from Ideal World.
Dont even consider purchasing from this disgusting cowboy outfit. Any return for refund you attempt, GOOD LUCK, YOU WILL NEED IT.