I purchased a ring from them, wore it maybe 3 times and a stone fell out. When I contacted then, I was told I needed to send them $45 (great racket, sell cheap jewelry and when it breaks hit people up for more money). I said, NO keep your cheap junk. I was then offered a new item in the same price range (something that should have been done to begin with). Well, of course, the new item never arrives, because they never sent it out.
Do yourself a favor and DO NOT BUY FROM THIS COMPANY. They are located in CHINA, which you won't find out until your item actually arrives! Buy American!
We're very sorry to hear that your sneakers did not arrive as expected, Sabina. If you need any further assistance, please contact us at https://help.journeys.com/s/.