I booked an hotel room with king bed and balcony view. I purchased and made my trip. When I got there they said I had not booked anything I had just reserved. They said they can place me on another room however they may not refund me so I contacted tickets at work to let them know so they can help and they said to just take whatever room they have but if it's cheaper I wouldn't get the refund and if it was more expensive I would have to pay with hotel. They submitted a claim and I have yet to hear from them. It's been about 2-3 weeks. Please don't.
We have reached out multiple times since you initially reported that you were not satisfied. We still have not heard back from you directly, so if you could reply to our emails or give us a call, we would be happy to take a look at your situation and do our best to get this resolved for you. Our team is here to help!