Sallie H.

Ordered during black Friday and ordered stayed stuck at confirmed for weeks. I tried emailing their customer service and never received a response. Last week, I got an email that the order was shipped. Then it was returned a day later as undeliverable. So weird since I double checked the address and its mine and complete and we just have a regular street address. There's nothing special or complicated about it.

I emailed customer service again the day it was returned as undeliverable and heard nothing. Yesterday (a week later) they issued a refund, but I would much rather have had my order or at least some communication from them. I emailed them 2 weeks after placing it to ask if there was an eta on when the order might be shipped(crickets). Then a week later I reached out again asking for an eta(crickets). Then 2 weeks later I get the email Mitchell shipped and was so excited...until the next day when it was marked as undeliverable. So I email them again and as you would expect (crickets). Then a week later I get my refund.

Bummer this was my first order with them and I was waiting to order more to see how it went.