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Sally H.

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1 Review by Sally

H&M

  • H&M

“Worst customer service ever! They don't even honor their own stated return policy!”
3/8/24
Verified purchase

I phoned H&M and they cited their online return policy: "Without a receipt, we offer an in-store exchange only at the current selling price. Items exchanged must be of equal or greater value." I went to the shortly thereafter at W. Hartford store and "MILK" refused to honor this stated and posted policy, became angry at my request, and was extremely rude, even refusing to return my shopping bag. He told me to leave, with no help, and threw my clothes at me.

Tip for consumers:
This business is unethical. The law should be applied.

Products used:
clothing

Service
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H&M product 0
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