sally s.

Bought a hoodie - the zipper would not work,. So, I tried to return it being well within the required timeframe - The sent a QR code - didn't work at any of the three locations in my area... so they sent another - that did not work either...So then they said they would send fedex a return label and to let them know what time would work...which I did but I received no confirmation response to that...So I sent another e mail, and the response was:.We will be happy to issue a call tag. A FedEx driver will bring a preprinted return label and pick up the package. Please note that the return should be properly packaged before the pickup. Please provide the information: The reason for the return The pickup address If the pickup address is business or residential The pickup date The earliest and latest time for pickup - To which I responded immediately BUT no acknowledgement, so I sent an e mail asking if I should expect Fedex today - only response was: it takes 7–10 business days to receive the requested printed label.Your refund will process within 10 business days after delivery to our facility. Once the refund is fully processed, you will receive a refund confirmation email. SO what happened to them sending a label to Fedex? So (if ever) about a month to get my money back? I think they are delaying it so that I will be beyond the return timeframe!

Received them yesterday - easy to put on and so soft and comfortable!

Got an e mail today: "An important document regarding the subject line above has been posted to your Document Center.

Because your letter may contain information that could impact your account, please review it as quickly as possible." But, can't get into my account, and their so-called customer service is non existant! Just a phone tree taking you to a hang up...

Bought a dog jacket which sadly was just too big for my dog, so sent in a return request...
Total purchase amount $44.97 USD
Amount refunded $29.02 USD

Be warned! Seems they don't refund shipping either way and shipping cost is kinda crazy for a small dog jacket - I wont buy from them again...