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They claim that you can take this thing apart and reuse it over and over again but three of my letters had screws that would not screw down completely and in order to force it in and get it screwed down it stripped the heads of the screws and now they won't come out. It's working all together but I just cannot take it apart.
I've been an existing customer for 16 months, Optima took $4500 from me for their services and I have not had any tax relief yet while the IRS continues to add $98 a day in Interest and late fees to what I owe. Can I get a resolution? Or my $4500 back?
Because I paid you guys 16 months ago and have no resolution yet. How long does it take?
Salvatore C.'s review of SpellBrite earned a Very Helpful vote
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My previous one-star review received a message from Mark C that they would replace my damaged...
We are sorry to hear you are having an issue with the screwed. If they are stripped, we will honor replacements under warranty. Please send us more information (letters that are impacted and color(s) at info@spellbrite.com so we can deal resolved the issue. Thanks.