samantha s.

Last minute.com are refusing to give me a refund they have taken the whole amount out of my bank account twice. After being on hold 3 times and waiting. Hour and 20 min on the phone are they refusing to resolve the issue. And saying they have only taken it out once. After telling them I would sent my bank statement proving this. They said they can not help me. I am now on hold for another hour to the bank to put a dispute in. From them taking my money out of my Bank account not authorised. This is A disgraceful company and should take full responsibility & issue a refund. Instead I am now out of pocket and having to spend hours on the phone trying to resolve this issue to get a refund from my bank provider. PLEASE DO NOT USE! LASTMINUTE.COM