Sam B.

I ordered two jackets... firstly these people didnt' reply to any comms at all... nothing was declared 'shIpped' for ages. So, I cancelled the two items. IMMEDIATELY I then get a notification that the items are "already shipped" HOWEVER, they "couldn't give me a tracking reference" - obviously because nothing was actually sent, but they wanted to make it seem so! Of course! Then, despite me continuing to say 'CANCEL' they inform me that these two flimsy, light weight jackets were sent in TWO separate parcels..."for safety".? So, when they arrive, over and above shipping costs I was charged another €18 (€9 x 2) for more duty! The company were less than helpful at ever turn. The clothes are, of course, horrible! BUYER BEWARE. There is nothing redeemable about IOUNT Fashion... DON'T BE TAKEN IN!

I stopped using LTS because their clothes are dated and poor quality, plus their customer service in and out of store is dreadful. Added to all this, I UNSUBSCRIBED to LTS (online) well over a year ago, and YET... they are STILL sending me marketing emails. This proves a) they are desperate for any sale at any cost b) their in-house admin is atrocious c) their believe they are above GDPR rulings and law! LTS STOP EMAILING ME... and also... BUYER BEWARE! This store was OK about 20 years ago, but now it is simply awful. In EVERY way.