Sandi R.

Purchased our home 6yrs ago. Prior owner had Bath Fitter install / redo tub and represented that it provides a lifetime warranty. I called to report noticing the tub cracking and break down in the caulking. Received company call back who advised their warranty does not apply but would send someone as a courtesy to inspect my concerns. Rep showed up, recaulked the entire tub and took pictures of obvious cracks in bottom of tub to send to company for their response the next day. Week later I got a call back in response to my BBB complaint I filed due to no response. Tabitha acknowledged the tub cracking, reiterated the warranty does not apply but would offer to redo the tub for "warranty rate" of $1800 with a 5yr warranty. The work was shoddy to begin with and obviously has poor product quality if cracks occur in a short period of time. And an offer to do it again so we can experience the same outcome? The Company's Customer Service stinks. The cost of the tub "band aid" is more costly than a proper and quality replacement.