sanja t.

I became a regular customer of your shop and I really liked your Items. A bad experience happened when I returned 4 Packages and received a refund only for 3 of them. I tried to call customer service and explain that to them, but the lady who I was talking to literally hung up on me. Afterward I sent 3 emails, and I did not receive any reply.

Today I called again, and my first question was who am I talking with. A lady called Eva didn't want to say her last name after what she hung up again.

After you did a mistake, and instead of an apologie, you are not replying and hanging up on customer´s calls?

Very rude and unprofessional.