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Sanjay M.

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1 Review by Sanjay

New York Times

  • New York Times

“Pathetic customer service and back end systems”
2/8/24

NY times customer service is pathetic. Their customer service portal would not accept multiple payment methods over 6 calls lasting a total of 2.5 hrs, including 3 calls with supervisors! Finally, a supervisor suggested that they cancel the account and setup a new account under the same credentials, which they did. However, they charged my credit card an amount more than 3 times what I was to pay.

A great publication that does so many things superbly well, but cannot get basic customer service right. Shame on you NYTimes.com

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