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SaraGI G.

Contributor Level

Total Points
81

1 Review by SaraGI

  • Bridelily

2/28/23
Verified purchase

DO NOT ORDER FROM HERE. SO DIFFICULT TO CONTACT WHEN THEY SENT ME THE WRONG STUFF:

I wish I listened to the reviews prior to this. Make it a priority that you can reach customer service whenever you order from a company. They sent me the wrong color in dresses and when I tried to return, they made it difficult and eventually stopped responding to my emails. I was told that even though it's the incorrect color, the "tailor already made it" and it could not be returned which goes against their return policy and what it says. So I paid 200+ dollars in dresses I cannot use for my sisters wedding and I cannot get them returned because they do not respect their return policy. I have been e-mailing them for 5 weeks now and it has gone in circles and they promised me a refund at one point and then said the manager needs to approve it which will happen within a week. It's been 3 weeks and the manager has not said anything and they just stopped responding. DO NOT ORDER FROM HERE! IT IS NOT WORTH MONEY AND HASSLE. They are so unprofessional and stick to something in the USA that you can contact easily. THEY ARE A GARBAGE COMPANY WITH GARBAGE CUSTOMER SERVICE.

Tip for consumers:
do not order from here. made the wrong colored dress, didn't abide by their return policy and have made it difficult to return and eventually became unresponsive

Products used:
nothing- they sent me the wrong color bridesmaid dress. Been dealing with trying to get a return and dress in the write color for 2 months and the wedding is less than 3 months away.

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