Sarah D.

I purchased a 8-10 person bubble tent from Homes Direct 365 in September thinking I could use it to protect us from the elements when using our hot tub. The PVC material is woefully thin and poles to hold the roof up very flimsy. Wouldn't stand up to even the most inclement of British weather - avoid!

The PVC came away from the zipper and after one use we have an item that is not fit for purpose. It's a cheap copy of a more expensive item. I paid £289 (vs £600 for the 'official' version) but as it's broken after one use certainly not money well spent. Customer service communication is terrible. They offered me a refund after I contacted the furniture ombudsman but unfortunately I had already disposed of the item thinking there was no point in keeping it given how rude they had been. I'm sure some of their stuff is fine but avoid buying things like this. Just good money after bad.