Sarah G.

Do not insure anything you care about with this company. This includes Resident Insure, Markel, or Entrata. They will gauge you on price and even after being a loyal customer for over a year, deny your claim on no grounds. I recently had my personal property stolen. In an effort to submit a claim, I was put on hold and eventually connected with the most unhelpful and verbally abusive customer service represenative I have ever spoken to. The process only got worse after that. The claims adjusters will throw out any excuse in the book for why the theft of your property isn't covered, completely change positions on their premises, interrupt you constantly, and make it utterly impossible to communicate in an effective way. Worst experience I have ever had with any company. Don't waste your money on this scam of an insurance company. State Farm is half the price, anyway. Please learn from my mistake!