Sarah G.

I booked a flight to go out west to see my dying aunt it toke 4 days to get the ticket information witch I noticed a few things i went to change then on the website they refused it so i tryed to call the canada number didnt work so i used the usa number that was a run around i ended up calling the airline my ticket was with the fix the problem witch they did but i still needed to get in contact with kissandfly NIGHTMARE is all i can say when you finally get ahold of someone they tell you to go on line and make the changes trying to tell them you have they didnt care. I booked feb 20 it toke till feb24 to get my ticket information then for 3 days was a run around when i got the call from home to get home asap my auny was going fast i called kissandfly to see and getting on the next flight out and i got told sorry you have to ask on the website it toke them 4 hrs to get back to me by email only and i only had 1hr to reply to the offer they were giving me and because i missed the offer i called them back and they told me i have to go on line and request again that request told 17hr fyi i lost my 2 hrs after i lost the first request i got a call from home my aunt had pass away. In the 17 hrs of waiting for them porter airport got me on a flight out west to be with my family it cost me more porter worked hard and even tryed to get a hold of kissandfly but nothing i was on the phone with porter for 10 hrs straight and they couldnt do anything with my ticket because kissandfly wouldn't answer. So porter offered me a ticket yes out of pocket in hopes kissandfly would give me back my money and guess what they wont they said oh the airline gave you a credit for your ticket witch in fact it wasnt for my ticket it was for the baggage i had to pay extra so porter put the money i sent on my baggage and moved it to the new ticket. And now kissandfly wont work with me and keep sending me emails saying my ticket is still good when in fact its not the airline cancelled my ticket and kissandfly wont refund keeps saying its nonrefundable, but if you look into the information, it says that if the airline cancels your ticket you're entitled to a full refund, which that's what they did, and kissandfly will not hold to their end and now i can do anything on the website i can even give them the confirmation death certificate of my aunt they blocked me and when i call they hang up