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I searched for a black, lace dress for a formal. The description was off the shoulder lace mini dress with feather sleeve. The dress that arrived was sequined from the waist up. After emails because it was over 10 days late, then no response when trying to start the return process, I replied to the email chain for the dress being 10 days later than promised. After explaining that the dress was described as lace on their website, with no mention of sequins, they still refuse to refund. They kept stating they sent the correct dress. I would not have ordered it if I could see (or read) that it had sequins. The photo was a "selfie" type photo, of a girl in a mirror in the dress and you couldn't tell it was sequins.
Tip for consumers:
Their policy said refund if notified 7 days after arrival, which I did.
Products used:
Bought a dress they wouldn't return that was not described as having sequins, but half of it was sequins. (It was supposed to be lace) It was not as it was described or pictured o. The website.
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