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I permanently closed my account months ago and contacted you to stop renewal and received several emails from you with a case number that my account situation has been updated as I requested.
But now I have received an email that you have renewed my premium subscription! I do not have even my master password, and absolutely no means of accessing my account, no bio ID, no one-time pass and no clue of the hint that I had set. There is NO way to contact them. Outrageous.
I have returned an item 45 days ago, and still I have not received any refunds. There is no way that they reply to your emails or you can call them. I had an online chat and they said we have issued the refund, but I never received it.
Tip for consumers:
Never buy from Victoria Plum under the impression that you can get a refund.
Products used:
A bathroom tap
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