Scott A.

I received a gift and sent it back for an exchange with the card Magellan provides which includes the address where the items are to be shipped. I never received the requested items nor any communication and when I called to inquire, I was told instead of sending the requested items, they refunded the money to the account of the person who sent the gift. Their only solution was to ask the person for the money again so I could reorder a gift. When I was transferred to the supervisor and pointed out the embarrassment this would cause and the absurdity of not having a policy to return a gift, I was told it is company policy to refund the money to the purchaser because "How do I know you did not just take the package off someone's doorstep?" So Magellan not only did not follow through on my request for an exchange, they suggested I could be a thief! I would never use this company!