Scott G.

First time there had a good experience. Mechanic was efficient, performed good work, and sound advice.
We returned today to get the additional work the mechanic recommended. The mechanic wasn't there but the manager was. She insisted on up selling us on additional but unnecessary work. I doubt she has ever turned a wrench and her customer service skills weren't anything to brag about.

Took car to a second mechanic. After inspection they determined none of the suggested work was required. NTB wanted to charge us hundreds of dollars for work that did not need to be done.