Scott Y.

I've become a fan of 6pm for shoe shopping in particular. I've found that they have one of the wider selections of any website, both in terms of style and (very importantly!) sizes, and their prices are frequently among the best for any given style. That alone would keep me coming back, but they've also always been very prompt when it comes to shipping, which I appreciate.

I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. They have very cute styles, their prices tend to be exceptionally good, and every order I've ever placed has shipped within a day, sometimes even the same day I placed it. I've only ever needed to make one return, and the process was easy and my refund was applied quite quickly after they received the return.

Placed an expensive order with this merchant. Weeks went by without any update. Attempted to contact the merchant repeatedly about my order, not receiving any responses. Finally received an email this week claiming that because of an issue on their end they've had to cancel all orders placed before two weeks ago. Here's the kicker, they didn't refund any of us. The email told us that it was up to us to contact our credit card companies about the charges. And because they played the delay game for so long, it's now outside the 60-day window the credit card company allows for disputes. This site is 100% a scam and I can't believe they haven't been shut down yet. Avoid, avoid, avoid.