April A.

I used eHarmony for a couple of years and liked it because of the matching algorithm, the detailed profiles we could write and access, and the options to tailor our matches to our preferences such as our religion. I had quite a few dates from the site. Because it was also rather pricey, I had to cancel my subscription. A couple of years later, I went back to try again. However, in the interim, they had changed their system so we could not be matched according to our religion anymore. Instead, they put in general categories like "Christian." When I found out about the change soon after I had re-subscribed, I tried to cancel and get a refund, but they wouldn't do that. I explained in written communication and over the phone that I couldn't just date and marry anybody, I had to date within my religion, that it was imperative to my beliefs, and that they had changed their site so I could no longer match with those of my faith. They said I should just write in my profile what my religion was and whom I would date. I explained that I had already tried that and guys had completely ignored it and contacted me anyway, besides which the point of the website was to help you find a love match and what they were suggesting I do instead was looking for a needle in a haystack of other religions. They were not understanding at all. I could tell the guy I was speaking with either didn't understand the problem, didn't care, or both. So I disputed the charge on my credit card. They turned around and charged me through PayPal instead. Now, years later, I thought I would give them another chance regardless because they were so helpful in the beginning and it's a popular site. I had to go through the whole setup quiz just to find out they have not changed their site back to its former excellence. If your religion is not a priority for you, you may still find the site useful, but for me and those like me who value their religion, it's lost its value.