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Spend thousands here but won't anymore after dealing with their horrible return policy that only benefits them. There is a reason they have no Google reviews linked to the web site.
On week 3 of no answers as to where the return process is at.
Mistakes on the web site with pictures not corresponding to the product that's shipped.
Nobody is rude just no communication.
Heads up they don't list "marketplace" items on the product web page when you order that are not even shipped by them but by other companies. Your returns on a "marketplace item" take months to get done. Way better choices out there.
Tip for consumers:
Avoid dealing here
Products used:
Jackets Socks Tents Helinox Cot Helinox Chairs
Don't waste your time with this company. Items show "in stock" but are not. They charge your card right away then order direct from China. The site indicates 1 to 3 days shipping from order. Not true. 1 to 3 weeks MAYBE more like it.
Tip for consumers:
Expect to wait weeks or months
Products used:
Tried to buy a battery for a JBL speaker that was shown as “in stock”
Nasty company to deal with if there is a problem with your order. Ordered 2 JBL Charge 3 batteries and was shipped 2 JBL Charge 2 batteries. A person named Michelle argued I ordered the wrong Charge 3 batteries and won't refund my full amount for Her companies mistake.
They won't refund the shipping. They charge 15% restocking fee. $7.50 repackaging fee. I am expected to pay return postage etc. Nice way to make a profit for Canadian Batteries shipping wrong products to people.
Filled Mastercard dispute as Michelle won't admit mistakes. Horrible company to deal with.
Products used:
Lithium battery
Sean M.'s review of Altitude-Sports earned 2 Very Helpful votes
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The company claims of accepting returns is totally false. I purchased hiking shoes that were...
I paid $7.99 for next day delivery. Next day means next day. The company made no attempt to meet...
Hi Sean,
Many thanks for the photo. I have looked at this in detail and after reviewing the information as found on your original Greatpower battery
Model # GSP1029102A I find that it does not match the battery you ordered which is our model # CS-JML310SL. This battery replaces GSP1029102R
Your battery # is GSP1029102A which is in the same format as our model CS-JML330SL. This does have the longer cable and the different plug and lists your battery # Gsp1029102a as a direct replacement for your model.
See below link to the webpage
https://www.canadianbatteries.com/battery-for-jbl-charge-37v-6000mah-2220wh-p-15269.html
We do state that it is very important on this model to check that the battery number matches the information as provided on the product page.
Quote on our product page:-
DO NOT ORDER THIS PRODUCT UNLESS YOU HAVE REMOVED YOUR ORIGINAL BATTERY AND COMPARED THE DETAILS ON YOUR BATTERY WITH THE INFORMATION BELOW. MULTIPLE VERSIONS THAT ARE DIFFERENT HAVE BEEN FOUND TO BE INSTALLED IN THIS PRODUCT BY THE MANUFACTURER AND THE ONLY WAY TO CONFIRM THE CORRECT BATTERY IS TO REMOVE THE BATTERY FIRST BEFORE ORDERING.
You are welcome to raise a return request and send the batteries back to us for a refund. Details on how to do this can be found at this link.
https://www.canadianbatteries.com/returnsinfo.php