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Wrong item was sent. After dealing with their ridiculous CS, I received a refund but not correct item.
Before placing an order online, you should be aware that you are going to deal with criminals. After I placed my order, I received an email at 7:17 pm telling, "Your order has been successfully processed and when your package is ready to ship, we will send you a confirmation email." 13 minutes later, at 7:30 pm, a new email arrived telling, "Your Order #... has been cancelled and will not be shipped." It would be okay though no reason given. My thought was there is a problem with my credit card. When I looked at my account, guess what? I was charged for the order that "has been cancelled." If they knew the order "will not be shipped," why money was taken? I spoke to two agents at CK. Guess what? Nothing. My money is still in the CK's pocket three days later.
Please be aware that Banggood is a criminal firm, headquartered in Dubai. Their only goal is to take your money, and they will succeed if you would deal with them. In my case, they sent me (from China to Canada) a wrong item after charging my card for $77. They sent it to me by FedEx though I paid for regular shipment and I did not ask for express delivery. The order was placed on June 6 and the wrong item, which I did not order and don't need, was delivered to me on the 19th (in two weeks by FedEx!). I was charged by FedEx extra $26 for delivery. It means I paid to both Banggood and FedEx but I received nothing for my money. Between June 24 and July 5, almost daily, I had correspondence with Banggood re: returning the wrong item or refunding. They said, "Customer need to responsible for paying the return shipping fees and if there are any customs duties when we receive the parcel, you will also be responsible for paying them." Returning the wrong item to China would cost me from $46 to $96. At the end of the day, (1) Banggood stole my money, (2) FedEx kindly agreed don't charge me for this delivery, and I lost $77. It is exclusively my fault because I did not read REAL reviews from REAL people who have dealt with Banggood. They are criminals.
Dear Sergei S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
You are also liable for any import duties or taxes incurred during the return process, if you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones. And the return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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