S F.

This company is horrible. I ordered a ring as a christmas gift for my daughter. After waiting 3 weeks the ring arrived with the letter Y backwards. Mind you its in script font so its very noticeable. I Reached out to the company with a photo of the ring asking for a replacement. They refused to replace the product n only offered to refund $8 claiming that they reached out to their factory and its still the correct letter. First of all there is no factory. It's Ali Express. And 2nd of all it didn't take a factory to tell you that you are looking at the letter printed backwards. They refused to correct their mistake so now I am stuck with a piece of trash. I attached photos. Check out the letter Y in between the a's. It should have read Ma'Kayla