Shahab M.

A search for my destination on Bing brought Kiss & Fly on top of the list. Without checking anything else, I clicked on it, made the reservation and paid. The first troubling sign was when my bank sent me a fraud alert for the charge - I thought nothing of it and approved the payment, as this sort of thing had happened before.

Received booking number LSU7KFW6, and was notified that it would take up to 3 hours for the ticket to be issued. After three hours, no ticket. I checked with my bank and the card had not been charged - I relaxed. Another three hours went by and still no ticket. Next day still no ticket and the card had been charged. Getting somewhat worried. This was the first time that I checked Kiss & Fly's reputation and at that time, I was really worried.

Two days gone by, still no ticket and I called the customer help line. Reached a very courteous lady whose voice kept breaking up due to an atrocious line. But the gist of it was that I should get my ticket within a few hours. A day went by, no ticket, and I received an email from the same lady informing that the airline still had not issued the ticket. At this point, given their reputation and all that had happened, I was sure I was dealing with an Internet scam.

Two days later, low and behold, I actually received my ticket. I still couldn't believe it until I went to the airport and got my boarding pass. From then on, everything went as planned.

I deducted one star for the bad phone lines and another for inaccurate information on how long it would take for the ticked to be issued. Three stars is not great but given their reputation and the price I paid for the ticket... it was definitely much better than expected.