Shannon L.

I should preface by saying I personally have not used PODS, but after our experience with them I never will and will advise everyone I know to avoid them. We spent a week and a half trying to have one of their containers removed from our driveway after closing on our house. It was impossible to reach the local facility and every call to the corporate number we were given conflicting information or told it would be "picked up within 24 hours." (This happened 3 separate times.) At one point we were even told the container owner was deceased. We had our real estate agent and the seller's agent also reaching out. Our agent went as far as emailing the CEO Kathy Marinello who essentially blamed us for the seller being shady with a rather snarky response.

"Sadly our employees are subject to customers who don't pay their bill, nor adher to their contracted responsibilities. The seller left their garbage, refused to answer phone calls as well as pay their bill. Our employees ultimately are impacted by these consumer behaviors. In this case, your buyer received free garbage removal services. We received nothing for compensation to our great employees. But that is no concern of yours."

While I appreciate leadership that stands up for their employees, perhaps consider going after the people that breached their contract for damages before blaming the people that used you for "free garbage removal services" and for your failure to factor in how to compensate employees appropriately when issues arise. A fish rots from the head down.