Sharon D.

I got an Amazon coupon and spent weeks designing a memory book for friends in a South Texas RV resort. We no longer stay there, having purchased a home in a different area in Texas. I kept finding more pictures and kept adding pages, which I paid a reasonable price for. The book came and it was awful. The program was difficult to use but no one reviewed the book before printing it. The photos were clear but were out to the edge, and I wrote an ending in a high sized font and you could not read Then I wrote to them because I was embarrassed to send and during this time I got put in the hospital, nursing home and fell several thousand emails behind. I did not know that if you wanted to keep your pictures on their site, you had to pay a fee. So I found a notice that my time was over. We mailed the book any way and of course now one of the children wants a copy. I contacted them and they destroyed all my photos.and there is no way I can recover any of them. I did find a few that I put in a cloud and also in another company, Snap-fish, which NEVER destroys your pictures. Who knows how many copies of the book they could have sold? Or why not just return the photos but to totally delete them? So they do NOT review a photo book before they print them, they do NOT keep your pictures, they charge a Fee to keep your photos and think nothing of destroying pictures that you have entrusted them WITH and their photo book program is difficult to use. I WOULD NEVER RECOMMEND THEM. And, I did try to get back on line with them before New Years and I could not sign in. Every photo had my initials on them, so I still do not understand the destruction of the book but then their proofreaders need glasses so it's easier to destroy pictures when you can't see.