Sharon W.

I purchased a subscription to TestTube at the promotional rate of $140 on 11/25/2022. I received notification from my credit card company today that my card was charged for $200.60. I contacted the company to let them know that they did not send notification that my subscription would be auto renewed, as is required in California Business & Professions Code Section ******* (b)(2) which states: "The consumer accepted an automatic renewal offer or continuous service offer with an initial term of one year or longer, that automatically renews unless the consumer cancels the automatic renewal or continuous service. In this case, the notice shall be provided at least 15 days and not more than 45 days before the automatic renewal offer or continuous service offer renews." I called the company to explain this to them and spoke to Joan. I let Joan know that the company was required to send notice prior to the auto renewal under California Law. She acknowledged that the company did not send this notice and said that they were not required to because I "agreed to the terms and conditions." I let her know that their terms and conditions did not supersede California law. I asked to speak to a supervisor. She hung up on me after informing me that there was nothing she could do. The representative I spoke to before Joan stated that the shipment had already been processed. Additionally, Section ******* continues, "In any case in which a business sends any goods, wares, merchandise, or products to a consumer, under a continuous service agreement or automatic renewal of a purchase, without first obtaining the consumer's affirmative consent as described in Section *******, the goods, wares, merchandise, or products shall for all purposes be deemed an unconditional gift to the consumer." In short, they billed illegally, and therefore a refund is due, and any shipment that may have been processed as a result of the illegal billing does not affect the necessity for a full refund.

This company preys on the uninformed consumer.

This company is prone to falsehoods. They shorted me over $200 worth of beads. They lied in their response to my PayPal dispute.

They stated that they're not giving a refund because I transferred the product I received into different containers. I informed them that the reason the items were transferred into different containers was because they had put the items into containers other than the quantities I bought. What I mean is, I purchased 8 g quantities, and they combined the 8 g quantities together, making it impossible for me to determine whether or not the entire amount of product was there without transferring them into a container that I knew the capacity of. It is for this reason, the company deciding to change the product I bought into a different size container, then I have no choice, but to transfer the product into a different container to ensure that they were not shorting the product yet again. I offered to send them pictures of the products ones transferred, but that was not good enough for them. It was perfectly fine for them to change the packaging of the product that they sent me, but apparently it's not OK for me to do the same to ensure that they did not continue their deceptive practices, yet again, which, of course they are did.

Think twice before dealing with this company. If you do, invest in a good scale, otherwise you'll be out of luck, just like I am

My ring started falling apart after 2 weeks. I contacted the company and they told me that they would give me a coupon for 40% of a future purpose but refused to repair the ring. Not only that, it took 2 months to get to begin with. Horrible experience from start to finish.